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PM - Work Management Interface
PM - Work Management Interface
Purpose The Work Management Interface enables the two-way exchange of data between the R/3 Maintenance and Service Management (MSM) system and Computer-aided Scheduling and Dispatch/Mobile Feedback (CSD/MF) software. The interface comprises functions and data required for automatic dispatching, travel directions and routing, communication over various radio frequency (RF) networks, and the support of customized (for example, pen-based) technician interfaces. The interface also supports the extraction of assignments, absence information and qualifications for staff assigned to specific work centers or associated hierarchies. Implementation Considerations The interface is available from Release 4.6 and is of particular interest for companies with high volumes of field work that are executed by a large, mobile force of technicians, especially where travel time is a significant productivity factor. Many large field service organizations such as utility and telecommunications companies already use CSD/MF systems in their business. Integration The transfer of work specifications to an external system is achieved through a combination of standard BAPIs (Business Application Program Interfaces) and some specific IDocs (Interchange Documents). A number of configuration steps must be performed to enable the interface. For more information, refer to: Maintaining the Distribution Model Maintaining a Partner Profile Creating a User Status Profile Features Data is exchanged in a manageable and efficient manner. The interface can be enhanced and expanded to meet specific customer requirements. SAP supports the extension of IDocs to support customer-specific fields and segments. List-editing screens are provided to drive the underlying outbound functions. SAP provides a process by which IDocs can be created from any standard BAPI. Through the use of IDocs, a batch transfer mechanism can be defined which includes a control function that easily identifies and corrects any processing errors. Constraints The first version of the Work Management Interface does not support:
Last edited by bholus9; 11-04-2009 at 04:15 PM. |