Quality Management (QM)

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Quality Management (QM)

Purpose


With the functions of the Quality Management (QM) module, you can implement the most important elements of a QM system, as specified in ISO 9000. These functions are complemented by other integrated application components of the SAP system (such as MM, SD, PP).


Implementation Considerations


The 20 elements of a quality management system according to the ISO 9000 series of standards are represented by integrated functions throughout the entire R/3 System. The elements are represented as follows:

Elements	Representation in the SAP R/3 System
1 (Management responsibility)	QM (Quality Management), HR (Human Resources)
2 (Quality management system)	QM, PM (Plant Maintenance), PP (Production Planning), PS (Project System)
3 (Contract review)	SD (Sales and Distribution)
4 (Design control)	PP, PS
5 (Document and data control)	Document Management System, ArchiveLink
6 (Purchasing)	QM, MM (Materials Management), PP
7 (Control of customer supplied product)	QM, PM, MM
8 (Product identification and traceability)	QM, MM
9 (Process control)	PM, PP
10 (Inspection and testing)	QM
11 (Control of inspection, measuring and test equipment)	QM, PM, PP
12 (Inspection and test status)	QM
13 (Control of nonconforming product)	QM, CO
14 (Corrective and preventive action)	QM, PM
15 (Handling, storage, packaging, preservation and delivery)	SD, MM
16 (Control of quality records)	QM, MM
17 (Internal quality audits)	QM
18 (Training)	HR
19 (Servicing)	QM, PM
20 (Statistical techniques)	QM

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Integration


The integration of the QM application component in the R/3 System allows quality management tasks to be combined with those in other applications (such as materials management, production, sales and distribution and cost accounting).



Features


The QM application component supports tasks associated with quality planning, quality inspection and quality control. In addition, it controls the creation of quality certificates and manages problems with the help of quality notifications.
The following components are available in QM:

• Basic data (for example, material master, catalogs, inspection characteristics, inspection methods and sampling procedures).
• Inspection planning (inspection plans, reference operation sets, material specifications).
• QM in procurement.
• QM in Sales and Distribution
• Inspection lot processing (inspection lot creation and inspection lot completion)
• Recording results
• Defects recording
• Sample management
• Quality Information System
• Dynamic modification of the inspection scope
• Quality certificates
• Quality notifications
• Test equipment management

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Quality Planning (QM-PT)


Purpose


Quality planning enables you to manage basic data for quality and inspection planning and to plan quality inspections with the help of inspection plans and material specifications.


Implementation Considerations


The Quality planning component allows you to:

• Manage quality information for materials, vendors, manufacturers and customers
• Monitor the QM systems of vendors and manufacturers
• Plan a source inspection at the vendor’s premises and trigger this inspection before the delivery date
• Plan inspections for goods receipt, stock transfers, for production orders, for predefined inspection points, in shipping when deliveries are created and plan recurring inspections

• Plan inspection operations in work processes

Integration


The integration of the Quality planning component in the R/3 System allows quality planning tasks to be combined with those of other components such as materials management, batch management, inventory management, variant configuration and cost accounting.


Features


Quality inspection covers the following functions:

• Master data management (material master, catalogs, selected sets, master inspection characteristics, class characteristics, inspection methods, sampling procedures, sampling schemes, dynamic modification rules, sample-drawing procedures, QM work centers).

• Inspection planning (inspection plans, reference operation sets, material specifications).

• Control mechanisms for:

• • Quality inspections (for example, inspection setup, QM-specific data in the material master, QM order, batch management, serial number processing).
  • QM in procurement (for example, quality info record in procurement, quality assurance agreements in procurement).
  • QM in production (for example, inspecting by batch, serial number processing, inspection of variant products).
  • QM in Sales and Distribution (for example quality info record in sales, quality assurance agreements in sales, technical delivery terms).