How to Motivate Employees in a Shared Services setting

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YARD STICK TO NOMINATE EMPLOYEE FOR REWARDS
HERE are some methods for judging.........
*use the quarterly performance review .
*use the annual performance review .
*use the line managers' assessment for individual achievements.
*use the team evaluation for star performance.
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Reward Criteria
Following are the four award areas, along with suggested criteria:
INNOVATION AND CREATIVITY

· Articulates vision.
· Develops effective strategies.
· Exhibits resourcefulness in response to challenge.
· Uses time and resources economically.
· Facilitates others' use of time and resources.
· Enhances customer service and experience.


COMMUNICATION AND COLLABORATION


· Translates goals into action.
· Makes connections between individual/team work
· Fosters productive working relationships.
· Contributes to effective group purpose and progress.
· Supports peers in achievement of projects while sustaining seamless service.
· Enables and supports peers in realizing their full job potential.
· Demonstrates commitment and resilience in the face of change.

RESULTS, OUTCOME AND PRODUCTIVITY

· Provides outstanding services to internal and/or external customers.
· Translates strategic goals into action.
· Motivates others toward achievement through example and approach.
· Uses time and resources economically.
· Develops strategies for effective teamwork.
· Exhibits resourcefulness in response to change.
· Sustains high quality services.

COMPANYWIDE
(The COMPANYWIDE Award recognizes endeavors which may satisfy any of the above criteria when applied to certain contexts.)
· Provides behind-the-scenes support for public activities or change initiatives.
· Initiates or contributes to cross-functional or interdepartmental efforts.
· Effects system-wide impacts upon workplace issues or customer services.
· Reinforces or enhances the COMPANY relationship with the CUSTOMERS.

OTHER CRITERIA
Attendance [PR]
Training / Certification
Suggestions / Ideas
Participation
Compliance
Product or Service Quality
Productivity

Other Metrics Specific to Each Organization
Safety
Teamwork
Wellness
Referrals
Customer Service
New Sales,
Up-Sell,
Cross-Sell