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Old 04-23-2009, 08:28 PM
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Costs of Maintaining the System


Another fear associated with SAP is that the project never ends…that it requires continuous maintenance by external consultants who charge for their services.


Being self-sufficient will reduce maintenance costs. This situation can be easily avoided by having well trained users. If proper knowledge transfer occurs during the implementation and adequate end user training takes place at the same time, users will quickly come to know the system very well and be self-sufficient. There will be situations where they need external help to solve a system problem but, chances are, the user will first use other sources such as the SAP online help. However, a good consulting firm would be willing to provide remote support at no or a minor cost for their clients. Remote system support is an item that should be discussed with the consulting firm prior to project launch.


Designation of an in-house support team. This is the responsibility of the Steering Committee and Project managers. It is vital to have an internal team of people providing technical support for the end users. Usually, the team is composed of the former project team members who know the system the best, together with IT.


Continuous training of users to ensure efficient and effective use of SAP. Training should not be reduced to a number of sessions during the implementation and after go-live. It is important that end users continually learn more about the system, growing gradually independent of external or internal help.
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