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What company is setting the pace with unified communications? Cisco.
3. Business Process Modeling
Business Process Modeling is the structured comparison of how things really work, how we want them to work, similar processes with measured results, and planning to move from current state to future state.
In IT, business processing modeling requires system and application architects to work with programmers, designers, and analysts to coordinate the design theory, the development, and the institutionalizing of the systems and applications.
In other words, the individuals who design the systems and applications will work with the people who build it, and with the ones who fix the bugs.
In some environments the collaboration of architects, developers, and analysts is already accepted as common practice. However, it is uncommon enough to actually make the top ten list of future trends for the next three years.
"The beauty and the curse of system architects and programmers is that they are just like the applications that they design based on your specifications.
They do exactly what you tell them to do," said John Mehrmann, "so you better make sure that it is exactly what you want them to do."
4. Metadata Management
Metadata management is critical to a information infrastructure, it is the relationship and usage of data. There are three primary segments of data in Enterprise Information Management (EIM) strategy.
These three segments are customer data integration, product information management, and product management. Metadata management is less of a technical challenge and more of an organizational process.
Simply defined, metadata management uses data from complex structured data sources and databases to create models (schemas) and mappings. Import data to rapidly identify patterns, commonalities, differentiators, and create models.
Use design patterns, solution templates, and operators to simplify development of metadata applications.
How is metadata being used today? Metadata captures customer registration to model buying habits, returns, peripheral purchases, and warranty extensions.
Metadata is used to track warranty failures, customer contact through multiple channels that include call center and service, and it can be used to selectively offer marketing materials and sales incentives.
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