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The note you suggested is the same as the sap help that I had found.
You have suggested checking table T77rcf_role, but this table just holds a list of the roles availble in e-recruitment (with internal candidate being first).
Once I have run the HRALXSYNC report there is no change to the users or authorisations, i.e. no reference role assigned.
In the implementations that you have worked on, does the reference user always get added when running the HRALXSYNC report? I'm just wondering if I am missing a step somewhere.
Also I should add I'm running it all on one instance and we are using CUA.
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